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Patient Ambassador - Days in Los Angeles at Los Angeles Community Hospital

Date Posted: 7/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4081 East Olympic Boulevard
    Los Angeles
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    7/5/2018
  • Job ID:
    9904

Job Description



Patient Ambassador

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

Under the supervision of the administration and nursing leadership, the Patient Ambassador needs to be a person with strong customer relations skills. Ability to listen, resolve patient complaints and issues, work well with fellow employees, notify management of problems, and follow-through with patient complaints. Provides customer satisfaction training when requested by management.



Job Responsibilities/Duties

  • Ability to listen, resolve patient complaints and issues, work well with fellow employees, notify management of problems, and follow-through with patient complaints.
  • Provides customer satisfaction training when requested by management.
  • Has knowledge of the basic workings of the floor.
  • Demonstrates good customer service.
  • Acts in a professional manner at all times.
  • Will direct guests to appropriate area.
  • Will assist in copying various paperwork as needed.
  • Because all information concerning patients is of a confidential nature, the Ambassador will not discuss patient information with others not concerned with such information while on duty and will not discuss patient information with persons outside the hospital.
  • The Ambassador will take part in activities such as: reading to patients, changing television channels with remote control, communicating with patients and families, providing blankets and comfort items as needed.
  • If patient requests any food or drink items, the nurse must first be consulted.
  • The Ambassador will not be involved in direct patient care.
  • The Ambassador is not responsible for cleaning rooms, or assisting patients to the lavatory.
  • The Ambassador is supervised by the department manager.


Qualifications

Minimum Education: High school or equivalent preferred. Bachelors degree preferred; College courses in healthcare and/or customer relations preferred.

Minimum Experience: Hospital setting acute care experience or experience in a multi-disciplinary clinic setting preferred, one year specialty area experience preferred.

Req. Certification/Licensure: None.



Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:

  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance


How to Apply

To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

EEOC is the Law: https://www1.eeoc.gov/employers/poster.cfm

Key Words: Patient Liaison, Patient Liaison Ambassador, Customer Service Rep, Customer Relations.